Safety at SpeedNova
Every journey matters.Safety is built into the ride.
Verification before the trip, monitoring during it, and a defined response if something goes wrong. For riders and drivers alike.
Our Safety Model
Three stages. No gaps.
Safety isn't a single feature. It's a system that covers the whole trip.
Before the ride
Verified before anyone moves.
- Driver identity verification
- Vehicle, insurance and roadworthiness verification
- Passenger identity verification
During the ride
Watched from pickup to drop-off.
- Live trip tracking for the rider
- Trip monitoring by our operations team
- One-tap emergency SOS
When something goes wrong
A response, not a form.
- Emergency escalation to 112 and to our team
- Support intervention on the trip
- Incident reporting with tracked follow-up
Before the Ride
Verified before anyone moves.
Verification covers both sides of the trip. No driver goes online until every check is approved.
Driver Identity
Government ID and driver's licence checked before a driver can go online.
Facial & Liveness Checks
The face behind the wheel is matched to the approved ID, and confirmed as a live person.
Vehicle Verification
Registration, insurance and roadworthiness documents reviewed for every vehicle.
Passenger Verification
Riders verify their identity with their NIN and a selfie, so drivers know who they are picking up.
During the Ride
Watched from pickup to drop-off.
Every trip is tracked live, and help is one tap away the whole time.
Live Trip Tracking
The rider sees the driver's live position from acceptance to drop-off.
Trip Monitoring
Active trips are visible to our operations team in real time.
Emergency SOS
One tap calls 112, Nigeria’s emergency number, and logs a safety report against the trip.
Emergency Sharing
Trip details are shared automatically with SpeedNova support when SOS is triggered.
When Something Goes Wrong
A response, not a form.
What happens after you raise an issue matters as much as the button you press.
Emergency Escalation
Safety reports go to the front of the queue, ahead of every other support request.
Support Intervention
Our team contacts the rider and driver involved and follows the trip through to resolution.
Incident Reporting
Report an issue from any trip in the app. Every report is logged and its status is visible to you.
Defined Response Targets
Safety reports are prioritised immediately. Every other message receives a reply within 24 hours.